Passenger rights in Saudi Arabia
Passengers may have rights relating to flight delays, cancellations, denied boarding, downgrades and delayed, lost or damaged baggage. The outcome depends on the cause and duration of disruption, notice, alternative transportation, the applicable passenger-protection rules and any force-majeure or safety circumstances.
Keep your booking, boarding pass, airline notices, receipts and complaint reference. Start with a formal complaint to the carrier and escalate through the approved civil aviation channel when required.
Contact Takamol for advice based on your booking and documents.
